angieb
21-07-05, 09:55
Little tale is not about me but my hubby Rob.
He is manager of a large retail and trade animal feed shop which is in a big open warehouse and also has internally a seperate closed in shop for more expensive horsey and dog gear.
A couple of weeks ago he had a lady come in who was acting strangely, she grabbed a trolly, did not look at anybody hurried up and down the isles picking bits up but kept her eye on the door. Rob thought this suspicious, he gets a lot of theft in his shop so he kept an eye being really vigilant. Next this lady passed the door to the intershop, looked in, checked out the exit door and moved on, after watching her do this three times Rob asked her if he could help as he started to recognise the signs and behaviour - not of a thief but of someone suffering panic anxiety!!!!
He was correct, the lady wanted a dog coat and admitted to Rob that she suffered panic attacks and could not go into the inner shop because she could not see the exit door. Rob explained that his wife had also suffered with this and chatted with her to relax her. He offered to bring some coats out to her but also then offered to take her in and stay with her whilst she made her choice. After a minute she agreed and did just that. She was so grateful and happy that she has been back three times now and is now able to enter the inner shop on her own (only when Rob is on duty lol:D) - what a hero though, I am so proud that he took the time to make this lady feel OK.
Just goes to show doesn't it, the lady's husband too thanked Rob as normally he has to shop with his wife so just a little bit of understanding brought a great result.
Just thought i'd share this with you.
Take care.
He is manager of a large retail and trade animal feed shop which is in a big open warehouse and also has internally a seperate closed in shop for more expensive horsey and dog gear.
A couple of weeks ago he had a lady come in who was acting strangely, she grabbed a trolly, did not look at anybody hurried up and down the isles picking bits up but kept her eye on the door. Rob thought this suspicious, he gets a lot of theft in his shop so he kept an eye being really vigilant. Next this lady passed the door to the intershop, looked in, checked out the exit door and moved on, after watching her do this three times Rob asked her if he could help as he started to recognise the signs and behaviour - not of a thief but of someone suffering panic anxiety!!!!
He was correct, the lady wanted a dog coat and admitted to Rob that she suffered panic attacks and could not go into the inner shop because she could not see the exit door. Rob explained that his wife had also suffered with this and chatted with her to relax her. He offered to bring some coats out to her but also then offered to take her in and stay with her whilst she made her choice. After a minute she agreed and did just that. She was so grateful and happy that she has been back three times now and is now able to enter the inner shop on her own (only when Rob is on duty lol:D) - what a hero though, I am so proud that he took the time to make this lady feel OK.
Just goes to show doesn't it, the lady's husband too thanked Rob as normally he has to shop with his wife so just a little bit of understanding brought a great result.
Just thought i'd share this with you.
Take care.