Can we just send Trac some hugs please.
She has loads of personal hassle in her life at the moment and they are going to take a lot of time, effort and cost to resolve.
Just wanted her to know that I care and will do all I can to help.
She has been a true friend to me and is now suffering and I want her to know how much I care.
Trac - I will do all I can to help!