Quite right. I'm one to trust medical professionals most of the time but I'm not too shy to get a second opinion if it's something I'm worried about. I feel quite relaxed when the doctor or nurse is happy to discuss possibilities with me or politely explain why my own suspicions are wrong (which I'd want them to do). I find it quite unprofessional when they're sharp or treat you like you're an idiot or only there because you're a MeNtAl CaSe! I have a little story you'll like:
I went to the doctors and told her about a problem I had with my ears, I think they were hurting or something. She was huffing and puffing the whole time I was trying to speak, she was making it very obvious that she wasn't happy I was there and she couldn't be bothered doing her job properly. So she used the ear light thing and looked in my ear for a split second, it didn't even go all the way in then did the other one and confidently announced "no holes in your ear drums or anything". Well I do, in fact, have a hole in my ear drum that I've had since a young age. If she bothered to actually look properly she would've seen it as every doctor does when checking my ears. I told her I do have a hole in my ear drum so she looked again (actually looked this time) and saw it for herself. I have no idea what her problem was, why she didn't have the time for me or why she wouldn't take me seriously. I'd like to think that moment of embarrassment would help her take patients more seriously in future, but I somehow doubt that's the case. I worry how many other people she'd done this to who ended up being misdiagnosed or not diagnosed at all.
The kind to not wear a seatbelt without a good reason. I agree with you that people are using the pandemic as an excuse a little bit too much now. I understand the precautions most all take and that people are working home so that I don't take issue with. Half the time they blame the pandemic it seems completely irrelevant. Plus companies that have always had poor customer service suddenly have the perfect excuse for it.
I speak to Americans quite a lot and I'm surprised at how many "British words" weren't used in the US or had a different meaning.