Has anyone ever found NHS Direct useful?
My elderly neighbour has phoned them three times in the past six months with minor problems and on each occaision all they ended up saying was 'go see your doctor'.
We are told to use them to take the strain off our doctors, yet they seem incapable or unwilling to make a diagnosis. I know it's hard to make a diagnosis over the phone, but they don't even take an educated guess!
My neighbour got more help from her local chemist than NHS Direct.
I just wondered what the point of NHS Direct was?

mick