Originally Posted by
MyNameIsTerry
I think I must be missing something Richard because that makes sense to me.
Sounds very much like a crap area manager who is only out to further his/her career. Worked with plenty that have that attitude and its easy to spot when they start to blame their staff for training issues and issues relating to errors in their technology. Funny how he/she didn't know either, yet is still happy to lay the blame at the conductors door. I guess this person doesn't do responsibility!
You can understand it maybe with new conductors, just maybe, but not the rest. To be honest, I have spent a fair few years working in a BA role altering computer systems and I can't see how changing a value is going to be costly for them. If its a variable, its a quick cheap change. If its a fixed value, it depends on the level of work and what is connected to it (plus testing, PM fees, meetings for the sake of procedure, etc) but if its causing critical issues in small numbers you would change it rather than risk the media coverage.
Sounds more like excuses to me mate.
You take care and do what you need to for your health. Let them rumble along with it and remember that some of the larger charities offer advocacy services if you need some support.