Really sorry you had this experience..... definitely complain.

BUT not all are like this. Just this week I called with a "small" emergency that I wont go into here. I was treated brilliantly, appointment with hours, blood tests the next morning and then today when I called back because things were still not right I was seen by the on call GP within 2 hers.... I was treated with courtesy and kindness by all at the surgery and have a scan booked for next Friday at my local hospital.... now that is good service!!!!

sarah