Those 'stalking' incidents from that other client were back in around 2004, before all the cuts lark, although I have a feeling the authorities were at it in some form or another even back then, albeit more subtly than during the past 10-15 years. In fact, there was even much speculation about our local CC (Staffs) closing many of the day centres back then in the mid 2000s, predating the Global Financial Crisis, let alone the Tory govts from 2010 onwards and Blair and Co getting it in the neck at the time.
TBH, I don't think there's ever really been much compassion within the care system. It's pretty much always been dogged by poor management and certain people with agendas who are often all talk but actually can't be bothered a lot of the time, coupled with the 'blame culture' and chronic lack of accountability.
And this has been under both Tory and Labour govts.